Curated interview practice questions with answers. These are practice scenarios, not a verified list of past interview questions.
About Freshworks hiring for Automation Testing roles
Freshworks is a software-as-a-service company founded in Chennai that builds customer service, IT service management and sales software such as Freshdesk, Freshservice and Freshsales. Its India offices host most of its product and engineering teams. It hires for software engineers, QA engineers, data engineers and analysts.
For Automation Testing roles, this Freshworks practice set focuses most on Appium Mobile Automation (7), Page Object Model (5), API Testing and CI/CD (5), Selenium WebDriver (4). It has 5 easy, 24 medium, 11 hard questions, so you can start easy and work up to the harder ones.
Company type
Product
Headquarters
San Mateo, California, USA
Main India offices
Chennai, Bengaluru, Hyderabad
Freshworks Automation Testing interview process
Online coding assessment
Technical round 1 (DSA)
Technical round 2 (design or domain)
Hiring manager round
HR round
Typical pattern based on public candidate experiences. Rounds vary by role, team and year.
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01
Why is XPath slow in Appium and what should you use instead?
For every XPath query Appium must fetch the full page source of the app, convert it into an XML document and then evaluate the expression, which can take seconds on large screens and is even slower on iOS. Index-based XPath also breaks when layouts change. Use accessibility id first, then resource-id, Android UiAutomator selectors or iOS predicate strings and class chains, which are evaluated natively on the device and are much faster.
02
Your Selenium tests in CI produce blank screenshots in headless mode. What could be wrong?
The screenshot may be taken before the page renders, the window size in headless mode may be tiny, or the browser is crashing due to low shared memory in Docker. Set --window-size=1920,1080, use the new headless mode, wait for page content before capturing, and add --disable-dev-shm-usage or a larger shm size for containers.
03
How do you record a JMeter script with the HTTP(S) Test Script Recorder?
Add the recorder from Templates using the Recording template, which also creates a Thread Group and Recording Controller. Start the recorder on port 8888, set your browser or system proxy to localhost:8888 and import the ApacheJMeterTemporaryRootCA certificate so HTTPS works. Perform the user journey, then stop. Afterwards remove static resources and third-party calls, add correlation for dynamic values, parameterize data and add think time.
Generally no. Page objects should expose state and actions, such as getErrorMessage() or isLoggedIn(), and tests should make the assertions. This keeps page classes reusable across positive and negative tests and keeps the test intent visible. A small exception is a simple check that the correct page has loaded, often done in the constructor or an isAt() method.
05
What is the Transaction Controller in JMeter used for?
A Transaction Controller groups several samplers into one logical business transaction, such as Login, which may include loading the page, posting credentials and fetching the dashboard. JMeter reports an extra sample with the total time of the group, so reports show user-level timings instead of only individual requests. With generate parent sample enabled the children appear nested. It makes SLA reporting easier for business stakeholders.
With TestNG, extend AbstractTestNGCucumberTests and override scenarios() with @DataProvider(parallel = true), then set data-provider-thread-count. With JUnit 5, set cucumber.execution.parallel.enabled=true in junit-platform.properties. Each scenario must own its WebDriver, usually through a ThreadLocal or a per-scenario DI context, and test data must not clash. Parallelism is per scenario, not per step.
07
How do you make WebDriver thread-safe for parallel runs?
priority only orders tests; a lower number runs first, and a failed test does not stop the others. dependsOnMethods creates a real dependency: if the parent test fails, dependent tests are skipped. Both make tests order-dependent, which hurts parallel runs and isolation, so use them sparingly. Prefer independent tests with their own setup.
09
Your team has 600 Cucumber scenarios and step definitions have become a mess of duplicates. What do you do?
First run a report of step usage to find duplicate and unused steps. Agree a step vocabulary per domain, merge near-identical steps using parameters, and delete unused ones. Move logic out of steps into page objects and service helpers. Add a review checklist and a dryRun gate in CI. Do this incrementally by feature area so the suite keeps running while you clean up.
10
What are Cucumber Expressions and how do they differ from regular expressions?
Cucumber Expressions are the default, simpler way to match steps, using parameter types like {int}, {string}, {word} and {float}. For example "I add {int} items" captures a number and converts it to an Integer automatically. Regular expressions are still supported and offer more control, but are harder to read. Teams usually prefer Cucumber Expressions and define custom parameter types for domain values.
11
How do you prioritise when the release is tomorrow and many automated tests are failing?
Situation: 60 tests failed the evening before a release. Task: give a clear go or no-go input. Action: I grouped failures by root cause, found most came from one changed locator and one test data issue, fixed those first, and manually checked the three failures that pointed to real bugs. Result: I gave the lead a short report in two hours and one real defect was fixed before release.
12
How would you design an automation framework from scratch?
The selenium node and standalone images include a VNC server and noVNC. Expose port 7900 and open http://localhost:7900 in a browser; the default password is secret, or set SE_VNC_NO_PASSWORD to skip it. You can also open the Grid UI on port 4444 and click the session's video icon. This is very useful for debugging tests that fail only inside the container, such as layout or focus problems.
14
How do you run Selenium tests in Docker containers in CI?
Use official Selenium images, either standalone-chrome for simple runs or a Grid with hub and node containers via Docker Compose. The test container or Jenkins agent points RemoteWebDriver to http://selenium-hub:4444. Containers give the same browser version everywhere and are cleaned after each run. Add shm_size for Chrome stability and record videos for failed tests if needed.
compile is the default and available everywhere. test is only for test compile and run, such as TestNG and REST Assured. provided is needed for compiling but supplied at runtime by the container. runtime is not needed to compile but needed to run, like JDBC drivers. system and import are rarer. In test projects, mark test libraries as test scope unless framework code in src/main uses them.
17
How does Appium automate iOS apps and what setup is required?
Appium uses the XCUITest driver, which builds and installs WebDriverAgent on the simulator or device. WebDriverAgent is a small XCTest-based server that receives commands and drives the UI. You need a Mac with Xcode, the iOS SDK and command line tools. For real devices you also need a valid Apple developer team, provisioning profile and signed WebDriverAgent. Most iOS setup failures come from signing problems or Xcode and iOS version mismatches.
18
A mobile test fails intermittently because an animation is still running when you tap. How do you fix it?
Wait for a stable end state instead of sleeping, for example wait until the target element is visible and enabled or until a spinner disappears. On test devices and emulators you can disable animations with adb shell settings put global window_animation_scale 0, along with the transition and animator scales. Ask developers for an idle indicator if needed. Disabling animations makes tests faster and more stable, but keep one manual check of the real animations.
19
Your company is debating a cloud device farm versus an in-house device lab. How do you advise?
A cloud farm gives hundreds of device and OS combinations, parallel capacity and no hardware maintenance, but costs per minute, adds network latency and may raise data privacy concerns. An in-house lab is cheaper over time for a small fixed set of devices and gives full control, but needs USB hubs, OS updates, battery care and someone to maintain it. Many teams keep a few local devices for debugging and use the cloud for wide coverage.
20
Nightly Jenkins regression runs take 4 hours. How would you bring it down?
Measure first: find the slowest tests and setup steps. Then run tests in parallel across Grid nodes or containers, replace UI setup with API calls, remove duplicate coverage, move checks down to API level, split the suite into shards across agents, and cache Maven dependencies. Aim for a smoke stage under 15 minutes on every commit and a parallel regression under an hour.
21
How do you log requests and responses in REST Assured?
Use given().log().all() for the full request and then().log().all() for the full response. To reduce noise, use log().ifValidationFails() on both, which prints only when a test fails. For a whole suite, set RestAssured.enableLoggingOfRequestAndResponseIfValidationFails() or add RequestLoggingFilter and ResponseLoggingFilter in a shared spec. Mask tokens and passwords before logs reach CI.
22
Write Appium code to scroll to an element by its text using UiScrollable on Android.
// Scrolls the first scrollable container until the text is visible
String selector = "new UiScrollable(new UiSelector().scrollable(true))"
+ ".scrollIntoView(new UiSelector().text(\"Order History\"))";
WebElement item = driver.findElement(AppiumBy.androidUIAutomator(selector));
item.click();
23
What are the standalone, hub and node, and distributed modes of Selenium Grid 4?
Standalone runs every Grid component and a local node in a single process, which suits a laptop or a single container. Hub and node mode runs the router, distributor, queue and session map together as the hub, with separate node processes registering to it, which is the usual team setup. Fully distributed mode runs each component separately, often on Kubernetes, for very large grids that need independent scaling and high availability.
24
How do you test an API that depends on another service that is down?
Extract repeated steps into private helper methods or a page object, move common setup into @BeforeMethod, and use a DataProvider when only data differs. If the repeated code differs only in a small action, pass that action as a lambda, such as a Consumer<WebDriver>. Rerun the tests after each small refactor to confirm behaviour is unchanged.
26
Tests on the Grid fail with SessionNotCreatedException saying the new session request timed out. What do you check?
It means no matching free slot appeared in time. Check the Grid UI to see whether nodes are registered and whether their capabilities match the request, such as browser name, version or platform. Compare the test thread count with total slots, since extra threads just wait in the queue. Look for stuck sessions holding slots after aborted builds. Then increase capacity, reduce threads, or raise the session request timeout.
27
How do you capture a screen recording of a mobile test and attach it on failure?
// Start before the test, stop and save only if it fails
driver.startRecordingScreen();
// ... test steps ...
String base64 = driver.stopRecordingScreen();
if (result.getStatus() == ITestResult.FAILURE) {
byte[] video = Base64.getDecoder().decode(base64);
Files.write(Paths.get("target/videos/" + result.getName() + ".mp4"), video);
}
Headless mode or screen resolution, timing issues, environment data, missing dependencies, browser–driver version mismatch or parallel conflicts. Check logs and failure screenshots and make waits robust.
29
Write a BasePage helper that clicks an element after waiting for it to be clickable.
== compares object references, not content. String literals are interned, so two literals with the same text may share a reference and == returns true, but strings read from the UI or built at runtime are new objects, so == returns false even with the same text. Use equals() or equalsIgnoreCase() for content, and Objects.equals() to be null-safe.
31
Response times are fine with 50 users, but at 300 users the error rate jumps to 20 percent. How do you analyse it?
Look at which requests fail and their error codes: 503 or 504 suggest overloaded servers or gateways, connection refused points to exhausted connection pools or ports. Find the user count where errors start by running a stepped ramp-up. Correlate with server metrics such as CPU, thread pools, database connections and GC. Confirm the load generator itself was not overloaded. Report the saturation point and the bottleneck with evidence, not just the error percentage.
32
Your Jenkins test stage marks the build green even though tests failed. Why?
Possibly testFailureIgnore is set to true in Surefire, the shell step uses || true, or the script swallows Maven's exit code. Sometimes tests catch exceptions and never fail. Check the console log for Maven's BUILD result and Surefire summary. Fix the configuration so failures produce a non-zero exit, or use junit publishing to mark the build unstable when tests fail.
33
What is the difference between continuous delivery and continuous deployment?
In continuous delivery every change that passes the pipeline is ready to release, but a person approves the production deployment. In continuous deployment every passing change is released to production automatically. Continuous deployment requires very reliable automated tests and monitoring, because there is no manual check before users see the change.
Automate stable, repetitive, high-risk and data-heavy flows (smoke, regression). Skip one-time tests, frequently changing UI and checks needing human judgement. Compare run frequency × manual time with build and maintenance cost.
Appium 2 split the monolithic server into a core plus separately installed drivers and plugins, managed with appium driver install and appium plugin install. It dropped the old JSON Wire Protocol in favour of W3C WebDriver only, so vendor capabilities need the appium: prefix. The default base path changed from /wd/hub to /. Old TouchAction and MultiTouchAction were removed from the Java client, so gestures use W3C Actions or mobile: commands.
37
Your API tests started failing with SSL handshake errors on a new test server. What do you do?
First confirm the server uses a self-signed or internal certificate. The proper fix is to import the company CA certificate into a truststore and configure REST Assured with trustStore(path, password). As a temporary measure in a test environment only, relaxedHTTPSValidation() skips checks. Never use relaxed validation against production, and raise the certificate issue with the infra team.
38
How do you handle environment-specific configuration?
String parent = driver.getWindowHandle();
for (String h : driver.getWindowHandles())
if (!h.equals(parent)) driver.switchTo().window(h);
// ...then switch back to parent
Send invalid or missing fields, wrong data types, values beyond limits, invalid IDs, expired or missing tokens, wrong HTTP methods and malformed JSON. Assert the correct status (400, 401, 403, 404, 405, 422) and a clear error body without stack traces. Negative tests often find more defects than happy paths because validation and security checks are frequently incomplete.
Tips to crack the Freshworks Automation Testing interview
Use Freshdesk or Freshservice free trials to understand ticketing, SLAs and automation workflows.
Practise DSA and Ruby, Java or Python fundamentals, depending on the team's tech stack.
Read about Freshworks' journey from Chennai to a US-listed SaaS company and its focus on mid-market customers.
Keep a one-minute story ready for every project on your CV: problem, your part, tools, result.
Practise the hard questions on this page aloud; Freshworks interviewers usually ask follow-ups on your first answer.
Frequently asked questions
How many rounds are there in the Freshworks Automation Testing interview?
Candidates usually go through 5 stages: Online coding assessment; Technical round 1 (DSA); Technical round 2 (design or domain); Hiring manager round; HR round. The exact rounds change with the role, team, location and your experience, so confirm the process with the recruiter.
Which topics should I prepare for the Freshworks Automation Testing interview?
This practice set leans on Appium Mobile Automation (7), Page Object Model (5), API Testing and CI/CD (5), Selenium WebDriver (4). Revise those first, then practise explaining one or two of your own projects end to end, because most Freshworks interviewers ask you to walk through real work.
Are these the exact questions asked at Freshworks?
No. These are curated practice questions that match the skills and difficulty usually tested in product interviews like Freshworks's. They are not a leaked or verified list of past questions.
Where does Freshworks hire Automation Testing professionals in India?
Freshworks has large teams in Chennai, Bengaluru, Hyderabad. Openings and locations change often, so check the Freshworks careers page and filter by city and experience.
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