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Paytm Business Analytics Interview Questions & Answers

Curated interview practice questions with answers. These are practice scenarios, not a verified list of past interview questions.

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01

What is a CTE?

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A named temporary result introduced with WITH that makes long queries readable and reusable in the same statement.
02

What is a process flow and which tools do you use?

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A diagram of steps, decisions and owners in a process, made using BPMN or flowcharts in tools like Visio, Lucidchart or draw.io.
03

How do you calculate the percentage contribution of each category?

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SUM(sales) per category divided by SUM(SUM(sales)) OVER () and multiplied by 100 gives each category's share of the total.
04

What is gap analysis?

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Compare the current state (as-is) with the desired state (to-be), list the gaps in process, people or technology, and plan actions to close them.
05

How do you protect a worksheet or workbook?

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Review > Protect Sheet or Workbook with a password, lock cells, hide formulas and allow only selected cells to be edited.
06

How do you handle NULL values when calculating averages?

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AVG ignores NULLs; use COALESCE(col, 0) if NULLs should count as zero, depending on the business meaning.
07

Build a break-even analysis in Excel.

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Break-even units = Fixed costs ÷ (Price − Variable cost per unit). Add a data table to test different price and volume scenarios.
08

What is the difference between COUNT(*) and COUNT(column)?

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COUNT(*) counts all rows; COUNT(column) counts only rows where that column is not NULL.
09

How do you evaluate a marketing campaign's ROI?

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ROI = (incremental profit - campaign cost) / campaign cost. Measure incremental sales using a control group or before-after comparison.
10

What are fixed costs and variable costs?

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Fixed costs stay constant regardless of volume, such as rent; variable costs change with volume, such as raw materials.
11

Guesstimate: how many cars are sold in India every year?

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Structure it: households × car-owning share ÷ replacement cycle + first-time buyers + commercial fleet. State each assumption clearly and sanity-check the final number.
12

How would you size the market for IT courses in Delhi NCR?

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Top-down: NCR population aged 18–30 × share of graduates × share wanting paid upskilling × average fee. Cross-check bottom-up with institutes × batches × students × fees. State your assumptions.
13

What is a primary key?

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A column or set of columns that uniquely identifies each row in a table and cannot contain NULL.
14

How would you improve a company's low app conversion rate?

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Map the funnel, find the biggest drop-off, check usability and load time, run A/B tests on fixes and track conversion lift.
15

What is a RACI matrix?

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A table assigning Responsible, Accountable, Consulted and Informed roles per task so ownership is clear.
16

How would you estimate the market size for an electric scooter in India?

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Top-down: two-wheeler market x EV share x addressable segment. Bottom-up: target households x adoption rate x price. Compare both for a sanity check.
17

What is the use of the IFERROR function?

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It returns a custom value when a formula errors out, keeping reports clean, for example =IFERROR(VLOOKUP(...), "Not found").
18

What is a product backlog vs a sprint backlog?

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The product backlog is the ordered list of all desired work; the sprint backlog is the subset the team commits to in the current sprint.
19

Stakeholders give conflicting requirements. What do you do?

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Clarify the goal behind each request, map them to business objectives, prioritise with MoSCoW, run a joint session, then document the decision and get sign-off.
20

What is the 80/20 rule in business analysis?

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Pareto principle: about 80% of outcomes come from 20% of causes, such as most revenue from a few customers or most defects from a few issues.
21

How do you prioritise requirements?

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Use MoSCoW (Must, Should, Could, Won't), value versus effort scoring or the Kano model, agreed with stakeholders based on business value and risk.
22

Revenue grew but profit fell. Why could that happen?

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Look at the cost side: heavier discounts, higher CAC, logistics costs, product mix shifting to low-margin items, one-time expenses or pricing changes. Break contribution margin down by segment.
23

SQL: top 5 customers by spend.

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SELECT customer_id, SUM(amount) AS spend FROM orders GROUP BY customer_id ORDER BY spend DESC LIMIT 5;
24

Difference between INNER JOIN and LEFT JOIN?

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INNER returns only matching rows; LEFT returns all rows from the left table and NULLs where there is no match.
25

SQL: total revenue per month.

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SELECT DATE_TRUNC('month', order_date) AS month, SUM(amount) AS revenue FROM orders GROUP BY 1 ORDER BY 1; -- MySQL: DATE_FORMAT(order_date, '%Y-%m')
26

Use case vs user story?

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A use case describes the full interaction between an actor and the system (main and alternate flows). A user story is a short statement of need from the user's point of view, refined with acceptance criteria.
27

What is Power Pivot?

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An Excel add-in for building data models with relationships and DAX measures over millions of rows, beyond normal worksheet limits.
28

What is a data table in Excel?

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A what-if tool that recalculates a formula for different inputs, for example loan payments across different rates and tenures.
29

What is a stakeholder analysis?

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Identifying everyone affected by the project and mapping their influence and interest to decide how to communicate with and involve each group.
30

XLOOKUP vs VLOOKUP?

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XLOOKUP can look left or right, uses exact match by default, returns a custom value if nothing is found and doesn't break when columns move. VLOOKUP only looks right and needs a column number.
31

How would you forecast next quarter's sales in Excel?

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Use FORECAST.ETS or a trendline on monthly history, check seasonality, compare with a simple moving average and present a range, not a single number.
32

What is root cause analysis and which techniques do you know?

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Finding the underlying reason for a problem using the 5 Whys, fishbone diagrams or Pareto analysis, then fixing the cause not the symptom.
33

Should a food-delivery app launch in a new city?

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Check market size (population, online ordering share), competition, restaurant supply, unit economics per order, CAC and payback period. Propose a pilot with clear success metrics.
34

How would you analyse the declining sales of a retail store?

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Break sales into footfall, conversion and average basket, compare with last year and competitors, and check stock, pricing, staffing and local events.
35

SQL: month-over-month revenue growth.

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WITH m AS (SELECT month, SUM(amount) AS rev FROM orders GROUP BY month) SELECT month, rev, ROUND(100.0 * (rev - LAG(rev) OVER (ORDER BY month)) / LAG(rev) OVER (ORDER BY month), 1) AS mom_pct FROM m;
36

Tell me about a time you handled a difficult stakeholder.

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Use STAR: Situation, Task, Action, Result. Show that you listened, found the underlying goal, used data to align people and reached a documented decision.
37

What are acceptance criteria?

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Clear, testable conditions a story must meet to be accepted, often written as Given-When-Then scenarios.
38

Which Excel functions do business analysts use daily?

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VLOOKUP or XLOOKUP, INDEX-MATCH, SUMIFS, COUNTIFS, IF, text functions, PivotTables and charts.
39

What is a SWOT analysis?

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A framework listing internal Strengths and Weaknesses and external Opportunities and Threats to assess a project or business position.
40

What is Agile and how does Scrum work?

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Agile delivers value in small increments with feedback. Scrum organises work in sprints with planning, daily stand-ups, review and retrospective, led by a Scrum Master and Product Owner.
41

What is the difference between revenue and profit?

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Revenue is total money from sales; profit is what remains after subtracting all costs and expenses.
42

What is customer lifetime value?

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The total profit expected from a customer over the relationship, roughly average margin x purchase frequency x lifespan, compared with acquisition cost.
43

What is the role of a BA in Scrum?

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They help the Product Owner refine the backlog, write stories and acceptance criteria, clarify details with developers and support testing and demos.
44

What is the difference between XLOOKUP and INDEX-MATCH?

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Both look up values flexibly; XLOOKUP is simpler with built-in not-found handling, while INDEX-MATCH works in older Excel versions.
45

How do you find duplicate customers?

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SELECT email, COUNT(*) FROM customers GROUP BY email HAVING COUNT(*) > 1;
46

What is a user story and what makes it good?

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A short requirement written as 'As a user, I want X so that Y', backed by acceptance criteria. Good stories follow INVEST: independent, negotiable, valuable, estimable, small and testable.
47

How would you decide whether to launch a new product?

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Assess market size and demand, customer need, competition, unit economics, capabilities, risks and strategic fit, then test with a pilot before scale-up.
48

Write a user story with acceptance criteria for password reset.

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As a customer, I want to reset my password by email so that I can get back into my account. Acceptance criteria: • Reset link expires in 15 minutes • Password rules are shown while typing • A success message appears after reset
49

What is scope creep and how do you control it?

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Uncontrolled growth of requirements. Control it with a clear scope statement, change control process, impact analysis and sponsor approval for additions.
50

What is a feasibility study?

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An early assessment of whether a proposed solution is technically, economically, operationally and legally viable before committing budget.
51

What is a traceability matrix?

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A table linking each requirement to design, test cases and delivery status, ensuring nothing is missed and helping assess change impact.
52

How would you measure the success of a new feature?

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Define a goal metric, a baseline and guardrail metrics, run an experiment or before-after comparison and review adoption, retention and revenue impact.
53

How do you approach a guesstimate question?

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Clarify the scope, break the problem into logical parts, state assumptions with round numbers, compute step by step and sanity-check the answer.
54

How do you use Excel's Scenario Manager?

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Define named scenarios such as best, base and worst with different input values and compare the outputs in a summary report.
55

How would you price a new subscription product?

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Combine cost-plus, competitor benchmarks and willingness to pay from research, test tiers with experiments and check margin and churn impact.
56

How do you write a query to find users active in consecutive months?

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Get distinct user-month pairs, self-join or use LAG on month per user, and keep rows where the previous month is exactly one month earlier.
57

What is a subquery and when would you use it?

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A query nested inside another, used for filtering or calculating values such as customers whose spend is above the average.
58

What is a break-even point?

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The sales volume where total revenue equals total cost. It equals fixed cost divided by contribution margin per unit.
59

What is a BRD review and who signs it off?

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Stakeholders and the sponsor review the Business Requirements Document for completeness and accuracy, and the business owner gives formal sign-off before design begins.
60

How would you build a simple financial model in Excel?

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Separate inputs, calculations and outputs, link all formulas to input cells, add scenarios and checks, and avoid hard-coded numbers inside formulas.